Return & Refund Policy
1. Overview
At Srinidhi Designers, we are committed to delivering premium quality sarees and a seamless shopping experience. If there is an issue with your order, we are here to assist you under the terms outlined below.
2. Eligibility for Returns
Returns are accepted only in the following situations:
- Product received is damaged or defective
- Incorrect product has been delivered
To be eligible for a return:
- The product must be unused, unwashed, and in its original condition
- All original tags, packaging, and accessories must be intact
- Return requests must be submitted within 48 hours of delivery
3. Return Process
To request a return:
- Contact our customer support team with your order details
- Provide clear images of the product showing the issue
- Our team will review the request and verify eligibility
- Once approved, return instructions will be shared
4. Refund Policy
- Refunds will be processed after the returned product is inspected
- Approved refunds will be credited to the original payment method
- Refund processing may take 5–7 business days depending on your payment provider
5. Exchange Policy
- Exchanges are available only for damaged or incorrectly delivered products
- Exchange requests are subject to product availability
6. Non-Returnable Items
The following items are not eligible for return:
- Products without original tags or packaging
- Items that have been used, washed, altered, or damaged after delivery
- Sale, discounted, or promotional products (unless defective)
7. Cancellation Policy
- Orders may be cancelled only before dispatch
- Once an order has been shipped, cancellation requests cannot be accepted
8. Shipping Charges
- Return shipping charges may be covered only in cases of damaged or incorrect products
- Shipping charges are non-refundable in all other cases
9. Contact Us
For return, refund, or exchange requests, customers may contact our support team through the official contact page, customer support form, or other communication channels available on our website.